Support & Maintenance

Once your website is built, you can keep the business relationship going by taking out one of 45b’s ongoing website support & maintenance agreements.

There are three levels available:

Level 1

Basic telephone/email support

We’ll answer any queries by email or phone. Useful if you’re quite tech-savvy and can manage the maintenance and updating of your site entirely on your own. We’ll remain on hand to offer any advice or tips as required.

Includes:

  • Telephone/Email support
£60pa

Level 2

Intermediate support

We’ll answer any queries by email or phone, but we’ll also perform the occasional fix or update at no extra charge (up to a maximum of 4 hours per annum) – this could include image resizing, adding posts or pages, restructuring menus, etc.

Includes:

  • Telephone/Email support
  • 4 hours of maintenance per annum
£240pa

Level 3

Advanced support

We’ll answer any queries by email or phone, allocate 4 hours per annum for fixes or content updates, and we’ll also allocate time every month to update your WordPress installation and plugins ensuring your site is always protected, as much as possible, from any security issues that may arise as a result of having out-of-date plugins. We’ll also clear out any spam comments.

Includes:

  • Telephone/Email support
  • 4 hours of maintenance per annum
  • Monthly WordPress update (when available)
  • Monthly plugins updates
  • Spam comments removed
£380pa

What some of our clients say about our support services

“Throughout the various stages of our project Craig has kept in close contact – I have no concern that he won’t be at the other end of the phone or email when I need to ask for his support or advice. I would NOT HESITATE to recommend the services of 45b.”
Mandy Thomson, R&S Robertson Hotel Lighting

“He is easy to work with and responds quickly and effectively to requests for ongoing help. I have no hesitation in recommending Craig and 45b.”
Pauline Forbes, Caledonia Asset Management

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